FAQ

RETURNS

AT THIS TIME ALL HANDBAGS SALES ARE FINAL. WE ARE CONSTANTLY ENDEAVOURING TO IMPROVE OUR SERVICE AND AVAILABLE STOCK, BUT AT THIS TIME, DUE TO THE FINALITY OF YOUR PURCHASE WE STRONGLY ENCOURAGE YOU TO EMAIL US AT HELLO@NICOLEJAYMES.COM WITH ANY PRIOR QUESTIONS OR CONCERNS REGARDING OUR PRODUCTS. WE ALSO STRONGLY SUGGEST YOU PRECISELY NOTE MEASUREMENTS AND SCALE OF ALL PRODUCTS BEFORE PURCHASING. IN THE RARE EVENT OF A MANUFACTURING DEFECT PLEASE EMAIL US AT HELLO@NICOLEJAYMES.COM WITHIN 48 HOURS OF RECEIVING YOUR BAG.

SHIPPING

FREE STANDARD SHIPPING WITHIN AUSTRALIA

INTERNATIONAL SHIPPING FLAT RATE IS AU$30

INTERNATIONAL SHIPPING IS PROVIDED BY EMS AUSPOST AND IS NOT INCLUSIVE OF DUTIES AND TAXES. DUTIES AND TAXES WILL BE DUE UPON RECEIPT. A TRACKING LINK DIRECTING YOU TO THEIR SHIPPING PORTAL WILL BE SENT TO YOU VIA EMAIL ONCE YOUR ORDER HAS SHIPPED.

PLEASE ALLOW FOR 3-5 BUSINESS DAYS FOR PROCESSING BEFORE YOUR ITEM SHIPS.

PAYMENTS

ALL PAYMENTS MADE ON NICOLEJAYMES.COM ARE SECURE AND PROCESSED BY STRIPE ONE OF THE GLOBAL LEADERS IN ONLINE PAYMENT GATEWAYS. WE DO NOT HAVE ACCESS NOR SEE YOUR PAYMENT DETAILS WHEN AN ORDER IS PLACED.

GUARANTEE

ALL NICOLE JAYMES PRODUCTS AND MATERIALS HAVE BEEN SELECTED FOR THEIR DURABILITY AND QUALITY. YOUR SATISFACTION IS OF GREAT IMPORTANCE TO US, AND WE WILL REPAIR ANY AND ALL MANUFACTURING DEFECTS IN AS TIMELY MANNER AS POSSIBLE. OUR CORE COLLECTION CONSISTS OF OUR TECHNI LEATHER WHICH BEING A NATURAL MATERIAL MEANS EACH SKIN IS UNIQUE IN ITS OWN MARKINGS, STRIATIONS, SPECIFIC COLOURING AND VARIATIONS IN SURFACE.  LEATHER IS ALSO SUSCEPTIBLE TO POSSIBLE SCRATCHINGS. VARIATIONS IN SURFACE AND SCRATCHINGS ARE NOT VIEWED AS DEFECTS.

MANUFACTURING DEFECTS ARE VIEWED ON A CASE BY CASE BASIS WITH A VALID PROOF OF PURCHASE FROM NICOLEJAYMES.COM OR FROM ONE OF OUR AUTHORISED RETAILERS. FAULTS PRESENTED WITHIN THE FIRST YEAR OF USE WILL BE CONSIDERED AND ADDRESSED AS SOON AS AS POSSIBLE. NICOLE JAYMES PRODUCT GUARANTEE IS VALID ONE YEAR FROM PRODUCT PURCHASE DATE.

CONTACT

FOR ANY & ALL INQUIRIES INCLUDING PRESS, WHOLESALE OR SPECIFIC TO YOUR PURCHASE PLEASE EMAIL US AT HELLO@NICOLEJAYMES.COM.

PRIVACY

WE RESPECT YOUR PRIVACY. ANY INFORMATION THAT YOU PROVIDE TO US SUCH AS YOUR NAME, ADDRESS, TELEPHONE NUMBER AND EMAIL WILL NOT BE RELEASED TO ANYBODY OUTSIDE OF NICOLE JAYMES.